Cost of Quality =Prevention Cost + Appraisal Cost + Failure Cost
Prevention Cost – Quality Planning,Invesment in quality related information systems (Arise from efforts to keep defect at all)
Apprisal Cost - Actual Testing , Inspection,Quality Audits,Field testing, Accepatace testing (Detecting Defects )
Failure Cost –
Internal Failure cost (defect caught internally ) Rework,Scarp
External Failure cost (defect reaches customers) Complains in warranty ,Product Service ,Product Liability
Prevention Cost – Quality Planning,Invesment in quality related information systems (Arise from efforts to keep defect at all)
Apprisal Cost - Actual Testing , Inspection,Quality Audits,Field testing, Accepatace testing (Detecting Defects )
Failure Cost –
Internal Failure cost (defect caught internally ) Rework,Scarp
External Failure cost (defect reaches customers) Complains in warranty ,Product Service ,Product Liability
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